All of our products are backed by our No-Hassle, 100% Satisfaction Guarantee!
If you are not satisfied with your purchase for any reason, you may return it to us for a full refund, store credit or exchange - no questions asked!
We never charge a "restocking fee" on any returned merchandise.
Shipping Charges (if applicable) are Non-Refundable.
To Return Or Exchange An Item:
Step 1:
Carefully package the item(s) to be returned and enclose instructions indicating if you would like a Full Refund, Store Credit or an Exchange. If you want an exchange, be sure to indicate which item(s) you would like your original item(s) exchanged for.
To ensure we are able to process your return, enclose one of the following:1. A copy of your original packing slip, or
2. A copy of your order confirmation email, or
3. The name and address of the original purchaser.All garments must be in their original and unwashed condition with all Merchandise Tags attached (where applicable). Sorry, but due to Health Regulations, there are NO Exchanges or Returns on WORN or SOILED merchandise.
Step 2:
Ship the package to:Wonderland Avenue Intimates
Returns Department
3593 Medina Road, #130
Medina, Ohio, 44256, USA
Phone: 1-800-819-4425You are responsible for the Return Postage to ship your item(s) back to us and for insuring your package to guard against loss or damage. We are not responsible for packages that may get lost while enroute to us. Parcels shipped back COD will be Refused.
Step 3:
Most returns are processed within 1-2 business days after being received at our warehouse, but please allow up to 5 Business Days.
Once your returned item(s) are received at our warehouse, you will receive an email from us to confirm receipt of your returned item(s), and to confirm your Full Refund, Store Credit or Exchange (whichever you had indicated as your preference). Exchanges are shipped out via Regular Post.
